topic Re: Mobile data not working in Internet

Mobile data not working

AlanD4651 — Tue, 26 Jan 2021 10:22:58 GMT

As above. No mobile data in Dublin 15.
I even connected to wifi and topped up but still nothing.
Can staff please come back with an update?

Re: Mobile data not working

dalyer — Tue, 26 Jan 2021 10:23:59 GMT

48 support generally do not read or respond to posts here.

You'll have to contact them yourself.

See the link in my signature below.

Hope this helps.

Re: Mobile data not working

AlanD4651 — Tue, 26 Jan 2021 10:47:52 GMT

Thanks, I Got support and they have fixed the issue.
I have an android phone and they got me to do the following.
Go into connections / mobile networks / access point names. This was listed as Tesco mobile internet.

They got me to delete this APN and add a new one with the following 2 settings.
(1) Name - 48 internet
(2) APN - 48 months.liffeytelecom.com

Once I saved this I made sure mobile data was turned on and turned wifi off. Mobile data came back on.

Hope this helps others with same issue.
Alan

Re: Mobile data not working

PaulineC2973 — Wed, 27 Jan 2021 13:27:07 GMT

Not mobile data for days

Re: Mobile data not working

IrynaY9556 — Wed, 27 Jan 2021 14:47:31 GMT

Thanks for info, we had the same issue, but we got it fixed with your help.

Re: Mobile data not working

dalyer — Wed, 27 Jan 2021 15:53:10 GMT

@PaulineC2973 wrote:
Not mobile data for days

See here:

https://community.48.ie/t5/Internet/No-wi-fi/m-p/55323/highlight/true#M5231

Re: Mobile data not working

GrahamF8592 — Wed, 27 Jan 2021 19:05:55 GMT

Thank you for the help i got my mobile data back! cheers

Re: Mobile data not working

dalyer — Wed, 27 Jan 2021 19:54:06 GMT

Great, glad to hear that you got sorted.

Re: Mobile data not working

MarcinS3504 — Thu, 28 Jan 2021 13:35:48 GMT

It worked. That is so much.

Re: Mobile data not working

KevinF8247 — Thu, 28 Jan 2021 15:53:48 GMT

mobile data not working

Re: Mobile data not working

dalyer — Thu, 28 Jan 2021 16:06:10 GMT

Please read my second last post above.

Re: Mobile data not working

BARRYR7648 — Fri, 29 Jan 2021 22:34:10 GMT

Had same problem... have been using this network for several months. How come all of a sudden these settings are needed ?

Re: Mobile data not working

dalyer — Fri, 29 Jan 2021 22:44:12 GMT

Have you tried my earlier suggestion?

Re: Mobile data not working

estreetnation — Mon, 01 Feb 2021 15:27:30 GMT

Thanks a million.

Re: Mobile data not working

dalyer — Mon, 01 Feb 2021 16:21:41 GMT

You're welcome - glad it helped.

Re: Mobile data not working

BrendanN9235 — Wed, 03 Feb 2021 16:23:23 GMT

I had same problem. This fix did not work for me. The two agents (while very knowledgeable) eventually asked me to a) re-order sim, b) try sim in another phone. The re-ordered sim did not fix it. Same problem. Have not tried the 'different phone' approach yet, but given the number of people with this problem, I doubt it is a SIM or a phone problem.

Re: Mobile data not working

BrendanN9235 — Wed, 03 Feb 2021 16:28:04 GMT

Exact same experience for me. Was using for over two months, then it stopped working. I thought Tesco's APN settings were still in phone and that I'd somehow been using their data, but agent confirmed I'd used 5gb of 48 data. It is making no sense therefore that agents are suggesting we try the sims in other phones - especially where the problem is cropping up in different Irish locations.

Re: Mobile data not working

dalyer — Wed, 03 Feb 2021 17:26:15 GMT

Did you try deleting any configured APNs and reconfiguring the 48 settings from scratch?

https://community.48.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493/highlight/true#M12560

Re: Mobile data not working

BrendanN9235 — Thu, 25 Feb 2021 13:50:23 GMT

I had no internet connectivity for several weeks....I called support, got (and followed) polite advice on settings etc., all to no avail, until today when I noticed the connection was 'back'. The upside is 48 did something at their (server) end, which fixed something....the downside is that they never told me and I was about to defect to another provider. Anyway, I can now say a) the service is good b) don't be humble if you're an S5 owner, stick to your guns, the problem is and always was on the server slide.

Re: Mobile data not working

dalyer — Thu, 25 Feb 2021 15:59:06 GMT

Just curious, how do you know that 48 did something at the server side and what sort of server are you referring to here?

Also I don't get the reference to S5 (Samsung Galaxy S5 I presume?) since nobody in this thread mentioned that phone previously.