topic Re: internet disconnecting in Internet

internet disconnecting

petet5277 — Thu, 11 Feb 2021 13:21:44 GMT

hi,

connecting through a tp link router. Been great for three months. Now;

1	2021-02-11 13:12:10	HTTPD	Information	NCSI response check succeed.
2	2021-02-11 13:12:10	HTTPD	Information	DNS 10.11.1.186 resolve succeed for www.msftncsi.com
3	2021-02-11 13:12:10	HTTPD	Information	DNS 10.11.1.186 resolve succeed for dns.msftncsi.com
4	2021-02-11 13:12:08	4G	Information	USER: Now registrat on network 272 5, long_eons 48 short_eons 48.
5	2021-02-11 13:12:07	4G	Information	USER: Now registrat on network 272 5, long_eons 48 short_eons 48.
6	2021-02-11 13:12:07	4G	Information	USER: Registered with a network!
7	2021-02-11 13:12:07	4G	Information	USER: Not registered, searching!

Re: internet disconnecting

dalyer — Thu, 11 Feb 2021 14:00:10 GMT

What exactly is the problem?
I can't see anything untoward in that log.

Re: internet disconnecting

petet5277 — Thu, 11 Feb 2021 14:19:00 GMT

hi dalyer,

it's doing that about every thirty mins, the internet drops, stops working, and then returns. The download speeds drops to less than 1 Mbps and then it gradually returns to around 5 Mbps.

Thanks

Re: internet disconnecting

dalyer — Thu, 11 Feb 2021 14:30:59 GMT

Ok I understand now.
Things that I would try include deleting the APN settings and reconfiguring them, trying a replacement SIM, moving the router to a location with a better signal (maybe something changed with the local mast infrastructure?), contacting 48 support to see if they have any suggestions etc.

Hope this helps.

Re: internet disconnecting

petet5277 — Thu, 11 Feb 2021 14:50:15 GMT

hi, second day of it after resetting the router to factory settings, its connected to an outside antenna, normally get 20 Mbps. I'll ask for a new sim. Thanks again.

Re: internet disconnecting

dalyer — Thu, 11 Feb 2021 16:35:42 GMT

@petet5277 wrote:

its connected to an outside antenna, normally get 20 Mbps.

But if there were changes at the mast(s) your results may change?

Re: Phone locked to three.ie - will it accept a 48.ie sim??

DrM0836 — Thu, 11 Feb 2021 19:36:16 GMT

Re: Phone locked to three.ie - will it accept a 48.ie sim??

dalyer — Thu, 11 Feb 2021 20:53:43 GMT

No - you will have to get it unlocked.

https://www.three.ie/unlock-my-phone/

Hope this helps.