topic Re: Softify not working in Internet

Softify not working

SMITAD0140 — Tue, 15 Dec 2020 19:57:19 GMT

Softify is not working on my One plus 3T. I get message no Internet connection in Softify app. There is no issue using Netflix, YouTube or Prime Video. Also if I use a Lycamobile sim in same phone, the Softify app works. I think it's some APN setting for 48. Pl. help. Thanks

Re: Softify not working

dalyer — Tue, 15 Dec 2020 20:41:18 GMT

Never heard of Softify - what is it?

There seem to be multiple sites with that name so I'm not sure what you're referring to.

https://softify.com/en/

http://softifytech.com/

https://www.softify.co/

http://softifytec.com/

If all apps other than this work on carrier data then there's nothing wrong with your internet/APN settings.

Double check them here just in case:

https://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M12560

Other than that I can't imagine why one app would be reporting a network connection error when others work but maybe the site in question has a support/FAQ link that might help?

Hope this helps.

Re: Softify not working

SMITAD0140 — Tue, 15 Dec 2020 23:37:21 GMT

Sorry I meant Spotify is not working. Softify is a typo or autocorrect and apologies for that?
So Spotify the music app is not working, and other apps like Netflix have no issue. The Spotify app works with WiFi or a Lycamobile sim.

Re: Softify not working

dalyer — Tue, 15 Dec 2020 23:51:43 GMT

Anything useful here?

https://community.spotify.com/t5/Desktop-Windows/I-have-full-internet-connection-but-it-says-I-m-offline/td-p/42499

https://community.spotify.com/t5/Android/No-internet-connection-available/td-p/144344

https://community.spotify.com/t5/Ongoing-Issues/No-internet-connection-app-shows-offline-despite-on-WiFi-or-data/idi-p/4856699

https://community.spotify.com/t5/Android/No-Internet-connection-when-connected-to-WiFi/td-p/4725973

Hope this helps

Re: Softify not working

SMITAD0140 — Wed, 16 Dec 2020 00:09:55 GMT

These are just forums, and tbh I have tried them. If Spotify is working for other 48 users, 48 customer care should be able test what's wrong with my particular msisdn.

Re: Softify not working

dalyer — Wed, 16 Dec 2020 00:15:24 GMT

Yes they are links to the Spotify support forum but I assumed that they might be useful since you never made it clear that you had already checked that forum.

Since nobody else has complained recently about Spotify not working on 48 the chances are that your problem is down to something on your specific phone and not the network.

But if you want 48 support to check things for you then you'll have to contact them and ask them to do this.

Your reference to MSISDN doesn't really make sense in this context.

Hope this helps.

Re: Softify not working

SMITAD0140 — Wed, 16 Dec 2020 08:03:54 GMT

I found the solution, don't know why it's 48 sim specific. I had to go to Settings - Data usage control - Spotify - Data usage - enable WiFi, enable data. These settings are enabled by default with Lycamobile or Gomo sims.

Re: Softify not working

dalyer — Wed, 16 Dec 2020 09:08:21 GMT

That fix is described in the Spotify forum that I posted links to earlier...