topic Re: Internet not working after switch to Guido in Internet

Internet not working after switch to Guido

bernardmcv1 — Wed, 27 Feb 2019 08:29:49 GMT

I switched to Guido yesterday as I am going abroad soon, however my internet has stopped working. I tried changing my internet settings as instructed on the website. That hasn’t worked. The 3G sign comes up but it doesn’t work. I also did not receive a text when I switched over. Anyone have an answer?

Re: Internet not working after switch to Guido

dalyer — Wed, 27 Feb 2019 09:37:33 GMT

Did you switch for another membership?
Are you sure that the Guido membership has started already and isn't queued up to start when your current membership expires?
Make sure that your internet settings are correct using these instructions as other instructions elsewhere are not reliable.

http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

If it still doesn't work then you may need to contact 48 support.
See the link in my signature below.

Hope this helps.

Re: Internet not working after switch to Guido

dalyer — Wed, 27 Feb 2019 11:21:25 GMT

Did that help at all @bernardmcv1?

Re: Internet not working after switch to Guido

gmdh — Sat, 02 Mar 2019 09:57:32 GMT

I'm having the same issue, my Guido membership was supposed to start 28th Feb, and it says it is now started but my data isn't working, I can't send texts and when I tried to call it says my monthly membership has run out..

Re: Internet not working after switch to Guido

dalyer — Sat, 02 Mar 2019 12:59:14 GMT

You need to contact 48 support so.

Hope this helps.

Re: Internet not working after switch to Guido

dalyer — Sat, 02 Mar 2019 16:07:25 GMT

Were 48 support able to help either of you @gmdh and @bernardmcv1?