topic Internet in Internet

Internet

gavinl97 — Mon, 22 Jan 2018 20:07:09 GMT

I have 10€ balance and it won’t let me use my credit balance to buy internet add-ons why?

dalyer — Mon, 22 Jan 2018 20:24:25 GMT

What happens?

Any error messages?

How/where exactly are you trying to buy add-ons?

E.g. via the app, via the website, by text etc.?

dalyer — Mon, 22 Jan 2018 21:58:38 GMT

Any update @gavinl97?

gavinl97 — Mon, 22 Jan 2018 22:00:45 GMT

It says error occur I’m trying to get it through the website as an add on

dalyer — Mon, 22 Jan 2018 22:06:27 GMT

Is that the full error message?

Can you try the app instead?

Chances are you will need to contact 48 support about this though.

See the link in my signature below.

Hope this helps.

dalyer — Tue, 23 Jan 2018 13:46:03 GMT

Any update @gavinl97?