topic Mobile Data in Internet

Mobile Data

darija — Fri, 19 Jan 2018 16:26:07 GMT

My mobile data is not working and I don’t know why, even though I have the monthly membership that’s not finished yet

dalyer — Fri, 19 Jan 2018 16:31:14 GMT

Please answer all of the following questions.

Did it work before?

When did it stop working?

Did anything change on your phone recently - e.g. settings changes, software update, restore etc.?

Have you been using the phone abroad recently?

What does your My 48 account page say about your membership status, expiry date and data allowance balance?

Are your internet settings still correct?

See here:

Hope this helps.

dalyer — Fri, 19 Jan 2018 18:24:05 GMT

Did that help at all @darija?

darija — Fri, 19 Jan 2018 20:50:35 GMT

No...

dalyer — Fri, 19 Jan 2018 21:15:00 GMT

You didn't answer any of the questions that I asked!
Can't help you if you don't provide additional info.

dalyer — Mon, 22 Jan 2018 16:46:42 GMT

Were 48 support able to help @darija?