topic Re: Mobile data in Internet

Mobile data

abehan72 — Wed, 17 Jan 2018 08:22:03 GMT

I just got an add on 1gb Monday night and it was gone by Tuesday night how is this possible, plus 8gb gone b4 the month is up...never used up that before. .hsd to buy another two. .😕

Re: Mobile data

dalyer — Wed, 17 Jan 2018 10:37:33 GMT

Sounds like something is using a lot of data and using up your allowances.

You need to check what apps are using data on your phone.

Most phones have a built in data monitor that can give some info but there are also free and paid apps to give more detail.

See here for example:

https://www.wired.com/story/how-to-stop-using-all-your-mobile-data/

Did this issue just start happening recently?

If so what new apps or services were installed recently?

Hope this helps.

Re: Mobile data

abehan72 — Wed, 17 Jan 2018 15:30:50 GMT

Only happens recently 9gb should last a month for sure. .haven't installed any different apps or being doing anything different. .costing too much..

Re: Mobile data

dalyer — Wed, 17 Jan 2018 15:38:35 GMT

Contact 48 support and ask them if they can tell you where/why the data disappeared.

Otherwise you'll have to do as I suggested in my first post and try to analyse what apps are using how much data.

Hope this helps.

Re: Mobile data

dalyer — Thu, 18 Jan 2018 08:06:26 GMT

Did that help at all @abehan72?