topic Re: Data roaming in the UK in Internet

Data roaming in the UK

Anon — Fri, 25 Mar 2016 19:42:59 GMT

I have the same problem everytime I go abroad, my internet and phone just won't work? I have a Samsung Galaxy s6 I bought roaming data and minutes for calls the money was taken from my account but nothing is working and it's not showing on my add ons on my48 account please help I need to have access to my data and phone asap!

Re: Data roaming in the UK

dalyer — Fri, 25 Mar 2016 23:10:11 GMT

48 don't support data while abroad.

There are no data roaming add-ons.

If that's the only thing not working for you when abroad then it's to be expected.

You can only access the internet and other online services via wifi where available when abroad.

Hope this helps.

Re: Data roaming in the UK

Anon — Sat, 26 Mar 2016 09:46:57 GMT

Well 6 euro was taken from my account and I have no add ons displayed on my 48 account?? can I just get refunded that money now because I'm going home in the morning now anyways so there is no point in me even having these working by the time ye sort it out I'll be back in Ireland

Re: Data roaming in the UK

dalyer — Sat, 26 Mar 2016 09:52:02 GMT

What does your My History page show regarding recent payments/purchases?
Does your My 48 page not show the add-ons?
If you think that you were charged but did not receive the add-ons then contact 48 support to query this and maybe request a refund of the add-ons were not received or used.

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Data roaming in the UK

dalyer — Sat, 26 Mar 2016 09:53:33 GMT

Sorry. I see from your original post that the add-ons are not appearing on your My 48 account.

Re: Data roaming in the UK

dalyer — Sun, 27 Mar 2016 09:59:39 GMT

Any update?
Did you get onto 48 support?