topic Re: My Internet is not working in Internet

My Internet is not working

glennk — Thu, 30 Nov 2017 12:03:37 GMT

im having trouble with my internet when im out. it works fine when i leave home in the mornings but when i go somewhere and connect to the wifi, i find to have no internet after i disconnect from it. it usually comes back when im not in the area for example when im 10km or so away from the location i was in. whats this being caused by and can it be fixed? thanks

Re: My Internet is not working

dalyer — Thu, 30 Nov 2017 12:08:51 GMT

Make sure that your internet settings are configured correctly:

http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

If they are and you still have problems then you'll probably have to contact 48 support for more assistance - option 3 or the chat option here:

http://www.48months.ie/help#ask-a-48-agent

To be honest I find 48 internet connectivity pretty hit and miss around Dublin unfortunately.

E.g. streaming music while on the move it often drops out, sometimes for extended periods of time...

Hope this helps.

Re: My Internet is not working

dalyer — Thu, 30 Nov 2017 18:38:11 GMT

Did that help at all @glennk?

Re: My Internet is not working

shivvy1977 — Thu, 30 Nov 2017 21:21:06 GMT

My data is not working for last 3 days 😡

Re: My Internet is not working

dalyer — Thu, 30 Nov 2017 21:50:13 GMT

Are calls and texts working?

Do you have any data allowance left?

Are your internet settings still correct?

http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

Hope this helps.

Re: My Internet is not working

shivvy1977 — Thu, 30 Nov 2017 22:01:09 GMT

Yes I have data left and have reset network settings yesterday and today, Turned phone on and off several times No change

Re: My Internet is not working

dalyer — Thu, 30 Nov 2017 22:07:23 GMT

You didn't answer my question about calls and texts.

Re: My Internet is not working

shivvy1977 — Thu, 30 Nov 2017 22:11:29 GMT

Calls and texts returned yesterday after the outage on Tuesday. There’s no 3g symbol just signal bar 48

Re: My Internet is not working

dalyer — Thu, 30 Nov 2017 22:18:28 GMT

Delete any APNs that you have configured and follow the instructions that I linked to above to configure your internet settings from scratch.

Thise instructions work for all phones.

If it still doesn't work then double check because you have most likely not followed the instructions correctly.

Hope this helps.

Re: My Internet is not working

dalyer — Thu, 30 Nov 2017 22:24:42 GMT

Oh - and make sure to switch off and on again after reconfiguring.

Re: My Internet is not working

shivvy1977 — Thu, 30 Nov 2017 22:40:49 GMT

How do I attach screenshots to show you my settings are as instructed

Re: My Internet is not working

dalyer — Thu, 30 Nov 2017 22:49:29 GMT

You can attach files such as screenshots when composing a reply.

Theres's a Photos button in the message composition toolbar.

if you don't see it then you may need to use the full/desktop version of the site rather than the mobile version.

As I said above if you read and follow the instructions that I linked to carefully then internet will work.

Hope this helps.

Re: My Internet is not working

shivvy1977 — Thu, 30 Nov 2017 22:50:41 GMT

I HAVE DONE THAT SEVERAL TIMES TODAY 😡

Re: My Internet is not working

dalyer — Thu, 30 Nov 2017 22:59:29 GMT

If you followed the instructions that I linked to above but it's still not working then you have almost certainly made some mistake.

If you can't post your settings here for review (screenshots or otherwise) then you'll have to contact 48 support tomorrow for more assistance.

I can't do much more without more info.

Hope this helps.

Re: My Internet is not working

shivvy1977 — Thu, 30 Nov 2017 23:13:03 GMT

Re: My Internet is not working

dalyer — Thu, 30 Nov 2017 23:17:19 GMT

Looks OK to me.

Are you sure that you have data and data roaming enabled?

Admittedly I am not faimilar with how iPhones configure these settings these days and I tend to avoid iPhones like the plague because of the stupid way that Apple do things that cause so many problems for users.

Hope this helps.

Re: My Internet is not working

shivvy1977 — Thu, 30 Nov 2017 23:19:48 GMT

Yes I do, Thanks for your help 😐 I’ll be onto customer care in the morning this is ridiculous

Re: My Internet is not working

dalyer — Fri, 01 Dec 2017 14:59:46 GMT

Were 48 support able to help @shivvy1977?

Re: My Internet is not working

shivvy1977 — Fri, 01 Dec 2017 18:11:01 GMT

No am in Poland for weekend have no signal very Peed off only on WiFi

Re: My Internet is not working

dalyer — Fri, 01 Dec 2017 18:25:40 GMT

Do you have a Guido membership?
If not then EU roaming will not work.
If you have then this iPhone issue due to the stupid way that Apple do things may be relevant:

http://community.48months.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862/jump-to/first-unread-message

You may have to try that many times before it works.
Switching airplane mode on and then off and then trying the reconfiguration quickly may help to catch the local network and allow the change to be made.

If you do get Guido EU roaming working but data does not work then check your internet settings and if the APN field has changed from 48months.liffeytelecom.com then edit it and change it back to that then switch airplane mode on and then off and see if data works.

Hope this helps.

BTW have you been abroad during this full thread?!
If so then you should have mentioned that add it is very significant.