topic Re: Samsung S8 internet not working in Internet

Samsung S8 internet not working

deckav — Sun, 26 Nov 2017 20:13:14 GMT

Hi. I have a new S8 and have got the config messages and installed them and the internet still isn't working. Any suggestions appreciated. Thanks.

Re: Samsung S8 internet not working

dalyer — Sun, 26 Nov 2017 20:50:37 GMT

Follow the instructions here

http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

Hope this helps.

Re: Samsung S8 internet not working

dalyer — Mon, 27 Nov 2017 09:06:37 GMT

Did that help at all @deckav?

Re: Samsung S8 internet not working

deckav — Mon, 27 Nov 2017 09:17:57 GMT

Unfortunately not. I have tried everything but still no joy !

Re: Samsung S8 internet not working

dalyer — Mon, 27 Nov 2017 09:21:30 GMT

If you followed these instructions and it's not working then you have done something wrong.

http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

Post your settings for review.

Screenshots are the best if possible but otherwise list out the APN settings.

Also make sure that data and data roaming are enabled.

Hope this helps.

Re: Samsung S8 internet not working

jjody75 — Mon, 27 Nov 2017 13:43:19 GMT

Did you get answered

Re: Samsung S8 internet not working

dalyer — Mon, 27 Nov 2017 15:26:00 GMT

@jjody75 wrote:
Did you get answered

Not sure who you're posing that question to but if you mean how do you configure your internet settings then, as I said above, you follow these instructions:

http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

If they are followed to the letter then they will work.

Hope this helps.

Re: Samsung S8 internet not working

dalyer — Tue, 28 Nov 2017 08:56:16 GMT

Did that help at all @jjody75?

Any update @deckav?

Re: Samsung S8 internet not working

deckav — Sat, 02 Dec 2017 15:38:00 GMT

Hi Dayler. Still no internet. You mentioned I should post screenshots but I can't on this site. I can email them?

Re: Samsung S8 internet not working

dalyer — Sat, 02 Dec 2017 16:37:29 GMT

If you followed the instructions but it's not working then you did something wrong.
You can post screenshots using the full web version of the forum.
The mobile view doesn't allow this.

Hope this helps.

Re: Samsung S8 internet not working

deckav — Sat, 02 Dec 2017 17:55:23 GMT

Re: Samsung S8 internet not working

dalyer — Mon, 04 Dec 2017 10:59:00 GMT

Change Authentication Type to None/blank then switch airplane mode on and off and see if it works.

If it doesn't can you change APN Type to * and switch airplane mode on and off?

Some phones only present checkbox options for APN Type in which case default,mms,supl is correct.

Are you sure that the APN is enabled, data is enabled and data roaming is enabled?

Hope this helps.

Re: Samsung S8 internet not working

dalyer — Sat, 02 Dec 2017 21:08:37 GMT

Any update @deckav?

Re: Samsung S8 internet not working

deckav — Sun, 03 Dec 2017 14:44:56 GMT

Yeaaaahhhh. Sorted thanks for the help Dalyer. In the end I changed the MVNO type from GID to NONE and that seemed to have worked. Thanks again.

Re: Samsung S8 internet not working

dalyer — Sun, 03 Dec 2017 15:36:11 GMT

That's good but you didn't have MVNO Type in the screenshot that you posted so it wasn't clear that this was one of the settings...