topic Re: Internet in Internet

Internet - galaxy s6 data settings

graham37 — Tue, 31 Oct 2017 11:19:24 GMT

My phone galaxy s6 won't download the configuration for the data settings for some reason and when I enter the info directly it deletes it

**changed subject to match the topic - Sheena**

Re: Internet

dalyer — Tue, 24 Oct 2017 09:15:17 GMT

You need to follow these instructions to configure your settings manually:

http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

What exactly happens when you configure the settings and then try to save the APN?

If the phone always loses them then it's a phone issue and not a 48 issue.

Unfortunately Samsung Galaxy phones are sometimes problematic like this - losing or rejecting configuration settings for no obvious reason.

It's a widely experienced problem globally and Samsung have never fixed it for those affected.

You might need to contact Samsung or whoever sold you the phone to ask them how to configure and save your internet configuration settings.

Hope this helps.

Re: Internet

dalyer — Tue, 24 Oct 2017 14:28:45 GMT

Any update @graham37?

Re: Internet

graham37 — Tue, 24 Oct 2017 15:14:47 GMT

Yea it looks like it could be what you say.... Will have to contact Samsung.....but it will work for a very limited time once I put it in manually....by limited I mean a day max

Re: Internet

dalyer — Tue, 24 Oct 2017 15:17:21 GMT

Yeah - unfortunately this is a common problem with Samsung Galaxy phones where they spontaneously reject or lose the APN/internet settings for no obvious reason.

You could try checking if you are on the latest Samsung software update (using Kies or whatever way they do it these days) and if not see if an update might help at all?

Bear in mind that you might want to backup before updating in case it wipes personal data.

But even then I'm not sure that this will necessarily fix the problem as it's still a commonly mentioned one with Samsung phones.

Hope this helps.

Re: Internet

wolfie — Tue, 24 Oct 2017 19:18:17 GMT

Why internet around Dundalk not working from last week? And last month also, 48 internet now often not working.

May i have customer contact number? Please help and thanks

Re: Internet

dalyer — Tue, 24 Oct 2017 19:48:34 GMT

You need to contact 48 support.
There is no phone number.
All support is done online.
See here - option 3 or the live chat during support office hours.

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Internet

wolfie — Wed, 25 Oct 2017 00:46:07 GMT

I'm having a lot of trouble with my internet around dundalk area can't make phone calls or texts very frustrating customer

Re: Internet

dalyer — Wed, 25 Oct 2017 07:12:43 GMT

You should contact 48 support as I suggested above.

Hope this helps.

Re: Internet

dalyer — Wed, 25 Oct 2017 12:12:00 GMT

Did you contact 48 support @wolfie?

Were they able to help?

Re: Internet - galaxy s6 data settings

wolfie — Tue, 31 Oct 2017 12:45:57 GMT

Yes got sorted internet back up and running thanks !

Re: Internet - galaxy s6 data settings

dalyer — Tue, 31 Oct 2017 12:47:38 GMT

Glad to hear it - what was the problem/solution in the end?