topic Re: Abroad in Internet

Abroad

eadaoinmairead — Sun, 16 Jul 2017 17:49:35 GMT

I'm in Vienna and I have switched my phone over yesterday using the advice on your website. It worked and I now have signal but I cannot make calls send texts or use my internet.

Re: Abroad

dalyer — Sun, 16 Jul 2017 18:02:47 GMT

You must be on a Guido membership for EU roaming to work.

I presume that you are?

You seem to be using an iPhone in which case this issue due to the stupid way that Apple do things could be relevant

http://community.48months.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862

You need to be persistent with that and might need to try it many times.

Switching airplane mode on and then off and then trying it may help to catch the local network and allow the change to be made.

Bear in mind that lots of people are having problems getting data to work while roaming in the EU on a Guido membership even though it should just work.

If you have that problem then you'll need to contact 48 support.

Hope this helps.

Re: Abroad

dalyer — Sun, 16 Jul 2017 21:08:02 GMT

Did that help at all @eadaoinmairead?

Re: Abroad

eadaoinmairead — Tue, 18 Jul 2017 22:11:29 GMT

I'm onthe guido I'm on the 20 Euro pla. I have switched it over using the information in this website and I now have signal. Just nothing is work for me. Thank you

Re: Abroad

dalyer — Tue, 18 Jul 2017 22:23:49 GMT

Your post doesn't make sense.

You say that you're on the Guido membership but then that you're on the €20 plan which is Don.

Which are you on?

EU roaming will definitely not work if you're not on Guido.

Hope this helps.

Re: Abroad

dalyer — Wed, 19 Jul 2017 11:18:13 GMT

Any update @eadaoinmairead?