topic Re: Data not workin abroad in Internet

Data not workin abroad

roisinmoran92 — Thu, 29 Jun 2017 10:04:34 GMT

I am in France at the moment, I'm on the Guido plan and I can call and text people no problem. My membership has just renewed so I should be able to use my data, but it's not working - I can't open any apps that require internet. What can I do?

Re: Data not workin abroad

dalyer — Thu, 29 Jun 2017 10:06:00 GMT

Unfortunately a few people seem to be having this problem.

E.g. see this thread - read the whole lot:

http://community.48months.ie/t5/Phones/Roaming-settings-portugal/m-p/45784#M1165

You may need to contact 48 support if any of the suggestions in that thread don't help.

Hope this helps.

Re: Data not workin abroad

roisinmoran92 — Thu, 29 Jun 2017 10:11:09 GMT

How do I contact 48 support?

Re: Data not workin abroad

dalyer — Thu, 29 Jun 2017 10:12:19 GMT

Third option here - or else use the chat facility that appears on the left hand side of the page during support office hours:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Data not workin abroad

dalyer — Thu, 29 Jun 2017 16:07:58 GMT

Were 48 support able to help you @roisinmoran92?

Re: Data not workin abroad

KevinMcK48 — Mon, 03 Jul 2017 13:26:30 GMT

Hi Roisin

We are having alot of teething problems with this in certain countries as its completely new to 48 and we cant really guarantee mobile data as you are connected to another Mast. All we can assist with is to make sure you are connected to a local network, mobile data and data roaming are enabled and you should then connect. In some areas 3g connection may be lost so when that happens try and manually search for another network as we have found out that can help. If we find other fixes we will publish on website