topic Re: No data out of the blue in Internet

No data out of the blue

fiachralambe — Fri, 16 Jun 2017 08:36:39 GMT

Hi,

Woke up this morning to find the my data connection not working at all, having worked fine for weeks/months prior to to this.

Phone not turned on or off.

OnePlus 3T - settings for APN are as recommended and had worked until today without issue.

Can you please advise?

Re: No data out of the blue

dalyer — Fri, 16 Jun 2017 08:48:54 GMT

Some of the suggested settings on this forum are wrong.

I would suggest deleting any APN(s) already defined and starting from scratch with these instructions:

http://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M12560

If it still doesn't work then you'll probably need to contac 48 support.

Hope this helps.

Re: No data out of the blue

startom — Fri, 16 Jun 2017 08:53:54 GMT

Settings are fine - it was working yesterday. Today is down. I can see my phone sends data - no incoming data from network .Has to be fault somewhere.

Re: No data out of the blue

dalyer — Fri, 16 Jun 2017 09:04:39 GMT

Working fine for me here in Dublin city centre but it could be a local problem depending on where you are?

Try contacting support maybe?

Edit: could your data allowance be used up?

Dial *100*8# and see what it returns.

Hope this helps.

Re: No data out of the blue

48_Retired — Fri, 16 Jun 2017 09:21:53 GMT

Hi folks, it looks like there was an issue this morning in Dublin with some data services but this has since been resolved. Can you restart your phones and post here if you're still having the same trouble? Cheers 🙂

Re: No data out of the blue

fiachralambe — Fri, 16 Jun 2017 09:30:16 GMT

Mine is still down.

I'm in Dublin 1

Re: No data out of the blue

startom — Fri, 16 Jun 2017 09:32:08 GMT

Still same - internet down even after reset of the phone

Re: No data out of the blue

dalyer — Fri, 16 Jun 2017 09:33:54 GMT

Working fine for me in Dublin 1!

Re: No data out of the blue

dylanbolger — Fri, 16 Jun 2017 10:27:16 GMT

My data is also down in Waterford city centre! Phone says i've 3G connection but can't load anything. Still have a solid amount of data left too.

Re: No data out of the blue

dalyer — Fri, 16 Jun 2017 10:40:44 GMT

You should switch off and on again.

And maybe manually search for and (re)connect to 48 and see if that helps.

If not then you should contact 48 support.

Still working fine for me in Dublin city centre as it happens.

Hope this helps.

Re: No data out of the blue

dylanbolger — Fri, 16 Jun 2017 10:50:28 GMT

I've tried both, still no joy at all. Haven't had this issue for years so it's odd that it happened suddenly today considering i was using my data fine all morning too.

Thanks for your help though I'll try contacting support.

Re: No data out of the blue

joeyjoe9 — Fri, 16 Jun 2017 10:53:53 GMT

Re: No data out of the blue

joeyjoe9 — Fri, 16 Jun 2017 10:57:23 GMT

No Internet still after doing all of the suggested ammendments. Am In Dublin city centre

Re: No data out of the blue

48_Retired — Fri, 16 Jun 2017 10:58:43 GMT

Thanks all, our networks team are looking into it at the moment. It isn't affecting everyone, and we aim to have full service back on track shortly.

Re: No data out of the blue

gavin2 — Fri, 16 Jun 2017 11:32:49 GMT

I'm having the same problem in Dublin city centre, tried turning my phone off and back on again several times and my settings all look good but still no luck.

Re: No data out of the blue

alfve — Fri, 16 Jun 2017 11:41:02 GMT

I have the same issue, I woke up today and I don't have data network. I'm in Dublin 2 and in the morning I was in Dublin 13 and was the same problem.

Re: No data out of the blue

hussaint — Fri, 16 Jun 2017 12:00:00 GMT

Same problem here. No mobile data since waking up this morning at home in Donabate, N.C. Dublin. Also same at work. In both places I have a "H+" connection but no internet access, "x" symbol on in bottom right corner of full strength signal indicator and "H+" in top left.

Re: No data out of the blue

annabelle101 — Fri, 16 Jun 2017 12:15:27 GMT

Mine is still down. Have restarted the phone but to no avail. I am in Dublin 1

Re: No data out of the blue

cignolo — Fri, 16 Jun 2017 13:05:59 GMT

Data is down for me in Dublin 24, was ok this morning.

Re: No data out of the blue

joeyjoe9 — Fri, 16 Jun 2017 13:33:45 GMT

Anymore update on this????