topic Re: No data connection after doing factory reset in Internet

No data connection after doing factory reset

paudieoreilly — Wed, 14 Jun 2017 20:49:49 GMT

Cant get my Homtom HT7 to connect to Data after doing factory reset.All settings are ok.No problem with makeing calls and texis .Picking up wi fi ok.Tryed different sim card from different provider,still no data connection.Done second factory reset ,no joy.Can any body help

Re: No data connection after doing factory reset

dalyer — Wed, 14 Jun 2017 21:05:54 GMT

Was it working before?
Are you definitely sure that the internet/APN settings are correct?
Can you post screenshots of them?

Hope this helps.

Re: No data connection after doing factory reset

paudieoreilly — Wed, 14 Jun 2017 21:21:51 GMT

All settings are correct,ie APN and internet settings,Called into phone shop and they could not connection with their sim card and their settings.Getting a R above my signal bars ,cant get rid of it ,even when roaming is turned off.Dont know if issue is linked to his.Thanks for input

Re: No data connection after doing factory reset

dalyer — Wed, 14 Jun 2017 21:26:02 GMT

As I asked before did data access ever work on 48 or any other network on this phone?

Re: No data connection after doing factory reset

dalyer — Wed, 14 Jun 2017 21:28:01 GMT

The R on the signal bars is because 48 is a virtual network operating in the 3 network.
So it's expected to be there and there's no point in trying to get rid of it.
That's nothing to do with your problem with data access.
Why don't you post screenshots of your settings for review?

Re: No data connection after doing factory reset

paudieoreilly — Wed, 14 Jun 2017 21:44:20 GMT

Yes it worked when when I first set up the phone .Done a factory reset and has not worked since.

Re: No data connection after doing factory reset

paudieoreilly — Wed, 14 Jun 2017 21:47:02 GMT

Sorry not sure how to post screen /shoots

Re: No data connection after doing factory reset

dalyer — Wed, 14 Jun 2017 21:58:05 GMT

If it worked before and doesn't now then almost certainly you have not configured something correctly.

You should delete any APNs that are already configured and start again and follow these instructions carefully:

http://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M12560

Hope this helps.

Re: No data connection after doing factory reset

dalyer — Thu, 15 Jun 2017 08:10:27 GMT

DId that help at all @paudieoreilly?