topic Re: Mobile data in Internet

Mobile data

tiarnan96 — Sat, 20 May 2017 19:57:18 GMT

I got a new phone and my 3G data isn't working any advice?

dalyer — Sat, 20 May 2017 20:37:30 GMT

You need to configure your internet/APN settings.

Follow the instructions here:

Hope this helps.

dalyer — Sun, 21 May 2017 09:26:36 GMT

Did that help at all @tiarnan96?

tiarnan96 — Fri, 26 May 2017 02:22:36 GMT

I can't find d where to enter my APN details on my one plus 3T, my phone was configured but couldn't follow the steps

dalyer — Fri, 26 May 2017 06:36:17 GMT

You'll need to follow the documentation for your phone.

I think that some versions of the software for this phone have a problem whereby they don't show the APN configuration option.

You may need to check if you're on the latest update.

If you still can't find it then you'll need to contact the retailer or OnePlus for advice.

Hope this helps.

dalyer — Fri, 26 May 2017 11:33:35 GMT

Did that help at all @tiarnan96?

dalyer — Fri, 26 May 2017 16:49:07 GMT

This thread may also be of relevance here:

Hope this helps.

tiarnan96 — Fri, 26 May 2017 17:06:37 GMT

I got it sorted thanks very much!

dalyer — Fri, 26 May 2017 21:50:05 GMT

What was the solution to your problem?

It may help others.

tiarnan96 — Sat, 27 May 2017 10:44:29 GMT

I had to charge the Sim to the second one because the one plus 3t can take 2 Sims. And then I was able to change the settings

dalyer — Mon, 29 May 2017 08:58:55 GMT

Thanks for the update.

That seems odd - I don't know why it would make a difference which SIM tray was used.

And if you were only using a single SIM then I'd expect that the first SIM try would work.

I have a dual SIM phone myself (albeit not a OnePlus phone) and had no problems with this with my SIM in the main/first SIM tray.

I can't find anything online about this issue with the OnePlus 3T (or other models).