topic Re: 3g not working in Internet

3g not working

ggreene — Mon, 08 May 2017 09:53:47 GMT

Hi, My 3g hasn't been working for a number of days now. Is this a problem with your network as it's a brand new phone and was working prior to the weekend. Any help would be greatly appreciated

Re: 3g not working

dalyer — Mon, 08 May 2017 10:17:29 GMT

When you say "3G" do you mean data/internet?

Are your settings still correct or might they have changed/been wiped due to a software update or something like that?

Follow the instructions here to check or reconfigure them:

https://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M12560

What make and model is your phone?

In case it's relevant Samsung Galaxy phones have an unfortunate habit of spontaneously losing their settings and needing reconfiguration.

This is a world wide problem and not specific to 48 and I have never seen a failsafe solution unfortunately.

Hope this helps.

Re: 3g not working

dalyer — Mon, 08 May 2017 15:50:38 GMT

Did that help at all?

Re: 3g not working

ggreene — Mon, 08 May 2017 17:00:23 GMT

Yep bang on, the settings reset after the update. Thanks for the help

Re: 3g not working

dalyer — Mon, 08 May 2017 17:32:02 GMT

Did reconfiguring them fix the problem?