3G

rachelmurphy_ — Mon, 06 Feb 2017 12:37:39 GMT

I recently purchased the Don plan where I should receive 1GB of 3G however my 3G will not work and it says I have 0MB when I log on to my account even though I haven't used any 3G ..I have tried configuring my phone and this has not worked

Re: 3G

dalyer — Mon, 06 Feb 2017 12:49:54 GMT

The Don membership actually comes with 8GB of data for the month.

Where are you seeing 0MB?

Is it possible that you bought a Don membership but your current membership (with no data left) has not yet expired?

In that case the Don membership stacks to kick in when the current membership eventually expires and if you need data on the current membership in the meantime then you need to buy a data add-on.

Buying a new membership doesn't prematurely end a current membership which will still run its full monthly course and you don't get access to the new membership's allowances until the current membership expires and the new membership starts.

What does your My48 account page show for your current membership type, expiry date, data allowance balance and any next membership and start date?

https://www.48months.ie/my-48

Dial *100*8# and hit call - what does it return?

To configure your internet/APN settings correctly follow these instructions:

http://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M1

Hope this helps.

Re: 3G

dalyer — Tue, 07 Feb 2017 00:11:29 GMT

Did that help at all?

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3G

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