topic Re: slow internet cork in Internet

slow internet cork

mahoon — Sat, 03 Sep 2016 19:16:54 GMT

Any1 else experiencing really really slow speeds in cork city I keep getting the E sign too

Re: slow internet cork

dalyer — Sat, 03 Sep 2016 20:35:34 GMT

Are your internet settings correct?

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

Did it work OK before now?

Hope this helps.

Re: slow internet cork

mahoon — Sat, 03 Sep 2016 21:30:55 GMT

Settings are correct. I used the tweakker-choose link on the page linked above (samsung s3 i9300) to send a "configuration message" just now and still getting the E symbol. I get good speeds too regular enough however last few weeks I get E sign intermittently and slow speeds.

Re: slow internet cork

dalyer — Sat, 03 Sep 2016 21:34:15 GMT

You should contact 48 support so to see if they can help/advise:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: slow internet cork

dalyer — Tue, 06 Sep 2016 18:36:37 GMT

Did that help at all?

Re: slow internet cork

mahoon — Thu, 08 Sep 2016 21:18:40 GMT

To be honest I forgot because I didnt get the E symbol since last weekend. Its usually a weekend issue and tomorrows friday so we'll wait and see.... just a thought if its usually a weekend thing then it could be congestion?

Re: slow internet cork

mahoon — Thu, 08 Sep 2016 21:19:23 GMT

Oh and thanks for the replies sorry for my late one's

Re: slow internet cork

dalyer — Thu, 08 Sep 2016 21:20:27 GMT

Did you ask 48 support about it?

I don't know if weekend congestion could cause this problem.

Hope this helps.

Re: slow internet cork

mahoon — Thu, 08 Sep 2016 21:23:16 GMT

I didnt ask yet will try em tomorrow and see what they say.
Cheers

Re: slow internet cork

thehappyfecker — Wed, 14 Sep 2016 10:39:01 GMT

Same thing here, where it's usually perfect it's down to about 10%, a dribble, took me 3 hours to access tweeker and it didn't make a difference at all, have to drive 40 minutes to see full strength signal, going on almost a week now, positive it's a consistent network issue after reading some of the tech reports here.

Re: slow internet cork

dalyer — Wed, 14 Sep 2016 10:42:05 GMT

@thehappyfecker wrote:
Same thing here, where it's usually perfect it's down to about 10%, a dribble, took me 3 hours to access tweeker and it didn't make a difference at all, have to drive 40 minutes to see full strength signal, going on almost a week now, positive it's a consistent network issue after reading some of the tech reports here.

Have you contacted 48 support about your problem?

Re: slow internet cork

thehappyfecker — Wed, 14 Sep 2016 10:50:15 GMT

I'll have to connect to wifi just about holding 10% here, need a good connection to contact 48 support, 3 hour loading time for the tweeker app

Re: slow internet cork

dalyer — Wed, 14 Sep 2016 10:57:37 GMT

You don't need to use Tweakker to contact 48 support.

You can do so here:

http://www.48months.ie/help#ask-a-48-agent

or even by email:

support@48months.zendesk.com

Hope this helps.

Re: slow internet cork

thehappyfecker — Wed, 14 Sep 2016 11:12:14 GMT

Referencing how extremely poor the Internet quality is, I am well aware I don't need to access the tweeker app.

Re: slow internet cork

dalyer — Wed, 14 Sep 2016 11:15:56 GMT

Did you contact support?

And email would easily get through even with a poor connection.

Re: slow internet cork

mahoon — Sat, 17 Sep 2016 08:32:05 GMT

I contacted support just now and had a "chat" with "Kerry". Firstly, turns out getting to a live chat isn't easy like it should be. Kerry states that they are aware of an issue in the area and that engineers are working on it. I have had this issue for close on a month I say I suffered with it for at least two weekends (when its really really slow). Where r u based "happyfecker"?

Re: slow internet cork

mahoon — Sat, 17 Sep 2016 08:34:05 GMT

Also beware my browser (android internet) wouldnt update the live chat so I jus about managed by emailing the transcript to myself (you should see it)

Re: slow internet cork

mahoon — Sat, 17 Sep 2016 08:34:56 GMT

Not a success

Re: slow internet cork

mahoon — Sat, 17 Sep 2016 08:49:33 GMT

Also, Kerry states they have been given no time-frame by the "three" engineers for a fix. (We are piggy-backing on three) I know my membership runs out monthly and tend to buy more before it runs out. Maybe 48 havn't bought enough piggy-back rides hehe. Time-frames are so important