topic Re: Sim card is not activated in Internet

My sim is activated, but I can not top up

YariR9857 — Wed, 01 Jul 2026 18:48:48 GMT

Re: My sim is activated, but I can not top up

YariR9857 — Wed, 01 Jul 2026 18:50:27 GMT

When I try to top up it seems that the sim is inactivated, and is already activated, how can I do?

Re: My sim is activated, but I can not top up

dalyer — Wed, 01 Jul 2026 19:05:00 GMT

Why did you mark your own reply as a solution?

Does that mean that the issue has been resolved already?

If not then ...

When was the SIM originally activated?

What exactly do you mean by "top up"?

Do you actually mean that you're trying to buy a membership plan?

When did you last successfully buy a membership plan?

What is the exact error message that you're getting?

What exactly is/isn't working when the SIM is installed in your phone?

Connection to the 48 network - i.e. signal bars?

Incoming/outgoing calls?

Incoming/outgoing texts?

Mobile data?

If you need to contact 48 support about this then see the links in my signature below.

Re: My sim is activated, but I can not top up

YariR9857 — Wed, 01 Jul 2026 19:41:00 GMT

Sorry you are not allowed to purchase memberships, since you have a Inactive
SIM. This is the message that shows me when I try to buy internet, and I already activated my sim

Re: My sim is activated, but I can not top up

dalyer — Fri, 03 Jul 2026 12:01:38 GMT

You didn't answer all of the questions that I asked in an attempt to clarify your issue.

If you're not willing to do that then you'll have to contact 48 support for further assistance.

See the links in my signature below.

If it's telling you that your SIM is not activated then something must have gone wrong when you went through the SIM activation process.

https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-How-to-Activate-your-48-SIM/ta-p/53099

Sim card is not activated

YariR9857 — Fri, 03 Jul 2026 10:31:08 GMT

Hi! My sim was activated on Monday 29th June, then when I try to buy a plan I can’t because it said is not activated.

Re: Sim card is not activated

dalyer — Fri, 03 Jul 2026 12:02:13 GMT

Duplicate threads merged.

There's no need to create multiple threads about the same issue.

I already replied to your original post but you didn't respond to this.

https://community.48.ie/t5/Internet/My-sim-is-activated-but-I-can-not-top-up/m-p/74074/highlight/true#M10279

If you're not willing to address the questions that I asked in an attempt to clarify the exact nature of your issue then you'll need to contact 48 support for further assistance as I already suggested.

See the links in my signature below.

If it's telling you that your SIM is not activated then something must have gone wrong when you went through the SIM activation process.

https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-How-to-Activate-your-48-SIM/ta-p/53099

SIM card

YariR9857 — Fri, 03 Jul 2026 12:15:17 GMT

I activated my sim on Monday 29th June and it is not working could you check it in your system please?

Re: SIM card

dalyer — Fri, 03 Jul 2026 12:44:52 GMT

Yet another duplicate thread merged.

There's no need to create multiple threads about the same issue.

Especially when you've already received feedback to previous posts.

48 support don't generally monitor or respond to posts here on the Community Forum.

If you want to ask them about your issue then you'll need to initiate contact with them yourself.

See the links in my signature below.