https://community.48.ie/t5/Internet/Problem/m-p/73284#M10039 Hi my name is Hannah I am a new customer to 48 mobile and have paid my activation fee plus another 10 euro on top of that yesterday but I have received and email today stating that I have until tonight to claim the 9.99 plan for 6 months although I already paid the first 10 euro Wed, 13 May 2026 13:22:37 GMT HannahK9704 2026-05-13T13:22:37Z https://community.48.ie/t5/Internet/Problem/m-p/73284#M10039 Hi my name is Hannah I am a new customer to 48 mobile and have paid my activation fee plus another 10 euro on top of that yesterday but I have received and email today stating that I have until tonight to claim the 9.99 plan for 6 months although I already paid the first 10 euro Wed, 13 May 2026 13:22:37 GMT https://community.48.ie/t5/Internet/Problem/m-p/73284#M10039 HannahK9704 2026-05-13T13:22:37Z https://community.48.ie/t5/Internet/Problem/m-p/73286#M10041 <P>There's no €10 plan so I presume that you're referring to this promotional offer for a €3 discount on the €12.99 membership plan for 6 months?</P> <UL> <LI><A href="https://48-months-cdn.s3.eu-west-1.amazonaws.com/promotions/%E2%82%AC9.99OfferTCsAprMay26.pdf" target="_blank" rel="noopener">https://48-months-cdn.s3.eu-west-1.amazonaws.com/promotions/%E2%82%AC9.99OfferTCsAprMay26.pdf</A></LI> </UL> <P>If you meet the qualification criteria for the offer then you should get it automatically.&nbsp;</P> <P>In particular, note the requirement that you keep membership plan auto-renewal enabled.&nbsp;</P> <P>What exactly is the text of the email that you received?</P> <P>If you are still confused then you might want to contact 48 support for clarification.&nbsp;</P> <P>See the links in my signature below.</P> Wed, 13 May 2026 13:48:28 GMT https://community.48.ie/t5/Internet/Problem/m-p/73286#M10041 dalyer 2026-05-13T13:48:28Z